CORPORATE CONTRACT & SERVICE LEVEL AGREEMENT

Terms of Service & Deliverables SLA

These Terms govern digital project engagements, software deliverables, warranty claims, and hardware supply transactions performed by Flare Digitals.

1. Project Scopes & Milestones

All software engineering, branding, and registration projects proceed according to the signed technical specification and project milestones agreed upon during client onboarding. Any additional features outside the approved scope will be evaluated under separate change orders.

2. Official Hardware Warranty

All physical hardware items sold via our catalog (biometric devices, POS terminals, thermal printers, barcode scanners) carry a standard 1-year comprehensive manufacturer warranty covering factory defects, circuit failures, and firmware updates. Physical liquid spills or intentional tampering void warranty coverage.

3. Payment Modes & Cash On Delivery

We accept bank transfers, online invoice links, and verified Cash On Delivery for eligible hardware dispatches. Formal commercial quotations are valid for 14 calendar days from the date of issuance.

4. Intellectual Property & Code Ownership

Upon full settlement of project invoices, complete ownership of bespoke client source code, graphic assets, database records, and production build files transfers entirely to the client with zero vendor lock-in.

5. Support & Maintenance SLA

We provide dedicated post-launch support for all production systems. Critical outages receive immediate priority response within 2 hours, with routine inquiries handled during standard business operations (Mon – Sat, 8:30 AM – 6:30 PM IST).